Service restored at South African lenders Capitec and Absa after global cyber outage

Reuters

Service restored at South African lenders Capitec and Absa after global cyber outage

2024 7월 19, 오후 12:14 GMT

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Updates Absa Bank services, adds airlines

JOHANNESBURG, July 19 (Reuters) - Services of South African lenders Capitec Bank CPIJ.J and Absa ABGJ.J have been fully restored after experiencing disruptions early on Friday, both companies said, as a software updatewreaked havoc on computer systems globally.

Capitec said it experienced significant disruptions across all of its banking channels early in the morning, citing a global downtime incident involving global cyberscurity firm CrowdStrike CRWD.O.

"Importantly, we want to reassure our clients that their bank accounts and personal data remain secure and unaffected by this incident," the lender said in an emailed response to questions.

The South African bank of Absa Group said in a post on X that its digital banking channels, point-of-sale services and ATMs are all functional and access to its rewards hub is now restored.

The lender, which also operates across Africa, added that the technical matter relating to the global outage has been resolved.

With airlines, state-owned South African Airways said in a post on X that it was experiencing an intermittent technical outage at its contact centre, meaning that customers contacting the airline for new bookings, changes, or ancillary purchases will experience a longer hold time.

Privately-owned regional airline, Airlink also informed its customers in a post on X that its entire IT network, including telephone lines, is currently down due to the global network outage.

Customers of FlySafair were struggling to pay for flights with their bank cards on its website, with the low-cost airline responding on X that the "technical issues are affecting all card payments."

Reporting by Nqobile Dludla
Editing by David Goodman and Louise Heavens

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