Videogame firms hit with EU complaint over 'tricking consumers'
Adds Video Games Europe comment, companies did not immediately respond to requests for comment paragraphs 8-11
By Foo Yun Chee
BRUSSELS, Sept 12 (Reuters) -Videogame companies Epic Games, Electronic Arts EA.O, Roblox RBLX.N and four others were hit with an EU consumer complaint on Thursday accusing them of misleading gamers into spending money.
The move came amid rising concerns about children turning into gaming addicts, with some parents claiming videogame makers intentionally designed products that caused them to become addicted to games.
The European Consumer Organisation (BEUC) and 22 of its members across Europe including in France, Germany, Italy and Spain filed a complaint on Thursday with the European Commission and the European Network of Consumer Authorities.
"BEUC's members have identified numerous cases where gamers are misled into spending money. Regulators must act, making it clear that even though the gaming world is virtual, it still needs to abide by real-world rules," BEUC Director General Agustin Reyna said in a statement.
"Today, premium in-game currencies are purposefully tricking consumers and take a big toll on children. Companies are well aware of children's vulnerability and use tricks to lure younger consumers into spending more," he said.
The complaint also targets Microsoft's MSFT.O Activision Blizzard, Mojang Studios, Supercell, which is majority-owned by China's Tencent 0700.HK, and French peer Ubisoft UBIP.PA.
The associations said they were concerned that consumers, especially children, could not see the real cost of digital items, leading them to over-spend, and that consumers were often denied their rights when using premium in-game currencies.
Video Games Europe, whose members include Epic Games, Roblox, Activision Blizzard, Electronic Arts, Supercell and Ubisoft, said the purchase of in-game currencies is a well-established practice and well understood by players.
"Our members always respect European consumer laws in how they offer these purchases," the lobby group said in a statement.
"The PEGI Code of Conduct requires developers to ensure that the real-world cost is clear and unambiguous at the point of purchase of the in-game currency," it said, referring to the Pan-European Game Information code.
Roblox referred to the Video Games Europe statement. The other companies did not immediately respond to requests for comment.
Reporting by Foo Yun Chee; Editing by Jan Harvey and Elaine Hardcastle
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Javobgarlikdan voz kechish: XM Group korxonalari har biri faqat ijro xizmatlarini koʻrsatadi va onlayn savdo platformamizdan foydalanish huquqini beradi, bu odamga veb-saytda yoki veb-sayt orqali mavjud boʻlgan kontentni koʻrish va/yoki undan foydalanishga ruxsat beradi hamda uni oʻzgartirishga moʻljallanmagan va uni oʻzgartirmaydi yoki kengaytirmaydi. Bunday kirish va foydalanish huquqi doimo quyidagilarga boʻysunadi: (i) Shartlar va qoidalar; (ii) Risklar haqida ogohlantirish; va (iii) Javobgarlikni toʻliq rad etish. Shuning uchun bunday kontent umumiy maʼlumot sifatida taqdim etiladi. Xususan, shuni esda tutingki, bizning onlayn savdo platformamiz mazmuni moliyaviy bozorlarda biror bitimni amalga oshirishga oid maslahat yoki taklif emas. Har qanday moliyaviy bozorda savdo qilish sizning kapitalingiz uchun jiddiy risk darajasini oʻz ichiga oladi.
Onlayn savdo platformamizda chop etilgan barcha materiallar faqat taʼlim/axborot maqsadlari uchun moʻljallangan va unda moliyaviy, investitsiya soligʻi yoki savdo maslahatlari va tavsiyalar; yoki bizning savdo narxlarimizning qaydlari; yoki har qanday moliyaviy vositalar bilan bitim tuzish maslahati yoki taklifi; yoki sizga kerak boʻlmagan moliyaviy reklama aksiyalari hisoblanmaydi
Har qanday uchinchi tomon kontenti, shuningdek XM tomonidan tayyorlangan kontent, masalan: fikrlar, yangiliklar, tadqiqotlar, tahlillar, narxlar va boshqa maʼlumotlar yoki bu veb-saytda joylashgan uchinchi tomon saytlariga havolalar umumiy bozor sharhi sifatida "boricha" taqdim etiladi va investitsiya maslahatini tashkil etmaydi. Har qanday kontent investitsiya tadqiqoti sifatida talqin qilinsa, siz bunday kontentni investitsiya tadqiqotlarining mustaqilligini ragʻbatlantirish uchun moʻljallangan qonun talablariga muvofiq moʻljallanmagan va tayyorlanmaganligini eʼtiborga olishingiz va qabul qilishingiz kerak, shuning uchun unga tegishli qonunlar va qoidalarga muvofiq marketing kommunikatsiyasi sifatida qaraladi. Mustaqil boʻlmagan investitsiya tadqiqoti va yuqoridagi maʼlumotlarga oid risk haqida ogohlantirishimizni oʻqib chiqqaningizga va tushunganingizga ishonch hosil qiling, unga bu yerdan kirish mumkin.
