HSBC probes China Pinnacle wealth business on costs and control, say sources
Repeats for Asia morning readership. No change to text.
HSBC reviews Pinnacle due to cost, control issues-sources
Pinnacle review could result in layoffs-sources
HSBC invested $390 million in Pinnacle since launch in 2020
By Selena Li, Engen Tham and Sumeet Chatterjee
HONG KONG/SHANGHAI, Oct 14 (Reuters) -HSBC Holdings Plc HSBA.L is reviewing expenses and operational controls at its China digital wealth business Pinnacle, in a move that could result in layoffs and mark an abrupt reversal of the lender's ambition for the unit, several sources said.
As part of the review, the lender is looking at staff salary structures and probing whether suppliers inflated expenses, contributing to a sharp spike in costs that outpaced revenues, according to five sources familiar with the matter.
The review, which has not been previously reported, started a few months ago, the sources said, requesting anonymity because the conversations are confidential. The review could result in layoffs, two of the sources said.
The bank plans to complete the review by the end of this year, one of them said.
A spokesperson for the Asia-focussed lender declined to comment.
A downsizing of Pinnacle, which was launched in 2020 and sells insurance and fund products, would be a setback for Europe's largest lender by assets, which has doubled down on Asia while divesting from less-profitable businesses elsewhere.
Under its new CEO, Georges Elhedery, HSBC, which makes bulk of its revenues and profits in Asia, has been looking to rein in costs, with the bank bracing for revenue to take a hit as major central banks start cutting interest rates.
HSBC committed $6 billion for investments in Asia in 2021 - half of that earmarked for Hong Kong and mainland China, as it looked to expand market share in the world's second-fastest growing wealth market.
Pinnacle, through its reliance on digital, was meant to expand the bank's reach outside its limited physical branch presence in China.
Since 2020, the bank has injected $390 million into the two main operating legal entities of Pinnacle in China, a Reuters review of official business registration records shows.
The division employed at least 1,700 personal wealth planners as of June, the bank said, and the headcount was set to grow to 1,900 by the end of 2024. HSBC originally aimed to hire 3,000 wealth managers in China by 2025.
The Pinnacle review underscores the challenges HSBC faces in boosting revenue in China. The Greater China region, which includes Hong Kong and Taiwan, is the group's biggest income generator.
It is, however, the only market globally where HSBC's wealth and personal banking business, which Pinnacle is part of, is not profitable yet. In the first half of 2024, the unit reported $46 million in loss compared to $90 million in the year-ago period.
EXPENSES PROBE
The bank's review of Pinnacle started after HSBC's global insurance Chief Executive Ed Moncreiffe moved into his role in April, two of the sources said. He was previously HSBC Life's Hong Kong and Macau head.
Moncreiffe did not respond to Reuters request for comment.
One focus of the review is a probe into multiple incidents of potentially inaccurate expenses incurred by the division, mainly involving suppliers, according to the five sources familiar with the matter.
The bank is trying to establish whether these expenses violated its internal rules, the sources said.
In one instance, for example, an external event management company charged Pinnacle for more than two dozen customer engagement and promotional events in one day earlier this year, one of the sources said.
The review is also looking into Pinnacle's staff compensation structure, the source said. Salespeople at Pinnacle earn fixed salaries that are relatively higher than others in the industry, the source said.
That salary structure gave little incentive to agents to ramp up sales, the source said, weighing on Pinnacle's revenue growth.
As part of the business review, Hong Kong-based Global Chief Distribution & Customer Officer for HSBC's insurance business Alison Law and other group executives have been sent to mainland China to study Pinnacle's practices and suggest changes, two of the sources said.
Law did not respond to Reuters request for comment.
Reporting by Selena Li and Sumeet Chatterjee in Hong Kong and Engen Tham in Shanghai; Editing by Paritosh Bansal and Sonali Paul
免責聲明: XM Group提供線上交易平台的登入和執行服務，允許個人查看和/或使用網站所提供的內容，但不進行任何更改或擴展其服務和訪問權限，並受以下條款與條例約束：（i）條款與條例；（ii）風險提示；（iii）完全免責聲明。網站內部所提供的所有資訊，僅限於一般資訊用途。請注意，我們所有的線上交易平台內容並不構成，也不被視為進入金融市場交易的邀約或邀請 。金融市場交易會對您的投資帶來重大風險。
所有缐上交易平台所發佈的資料，僅適用於教育/資訊類用途，不包含也不應被視爲適用於金融、投資稅或交易相關諮詢和建議，或是交易價格紀錄，或是任何金融商品或非應邀途徑的金融相關優惠的交易邀約或邀請。
本網站的所有XM和第三方所提供的内容，包括意見、新聞、研究、分析、價格其他資訊和第三方網站鏈接，皆爲‘按原狀’，並作爲一般市場評論所提供，而非投資建議。請理解和接受，所有被歸類為投資研究範圍的相關内容，並非爲了促進投資研究獨立性，而根據法律要求所編寫，而是被視爲符合營銷傳播相關法律與法規所編寫的内容。請確保您已詳讀並完全理解我們的非獨立投資研究提示和風險提示資訊，相關詳情請點擊 這裡查看。
