Aussie banks to return $19 mln charged in high fee to low-income customers
Adds ANZ's response in paragraph 9
July 15 (Reuters) -Four Australian banks will give back a total of A$28 million ($18.95 million) to low-income customers, after a review by the corporate regulator found these customers had been kept in high-fee bank accounts despite being eligible for cheaper products.
A report released by the Australian Securities and Investments Commission (ASIC) on Monday said ANZ ANZ.AX, Commonwealth Bank Of Australia CBA.AX, Bendigo and Adelaide Bank BEN.AX and Westpac WBC.AX had kept at least two million customers in accounts under which they charged high fees.
In July 2023, ASIC had written to the banks asking them to improve their processes and refund past fees incurred by low-income customers in high-fee bank accounts.
"Banks knew that many of these customers on low-incomes were in inappropriate high-fee accounts, and it has taken ASIC's intervention to force them to act," ASIC Commissioner Alan Kirkland said.
Customers who receive certain government payments can operate low-fee accounts under Australia's banking code of practice. The report found that many of these customers have remained in high-fee accounts, thereby hampering their savings.
Bendigo and Adelaide Bank "accepts there is more work to be done as we continue to take additional steps and find new ways to improve customer outcomes," a spokesperson said.
The report also mentioned following the review, the banks have migrated over 200,000 customers into low-fee accounts, giving these customers about A$10.7 million in future savings on a yearly basis.
"CBA will create a new low fee account with a nominal monthly fee for eligible concession customers including Indigenous concession customers," a spokesperson for the country's largest bank said.
An ANZ spokesperson acknowledged the report, saying the bank is implementing "specific changes", including "setting up a process to move cohorts of eligible customers who receive relevant concession payments to a low-fee account on an opt-out basis".
Westpac did not immediately respond to a Reuters request for comment.
($1 = 1.4773 Australian dollars)
Reporting by Rishav Chatterjee and Aaditya Govind Rao in Bengaluru; Editing by Rashmi Aich
免責聲明: XM Group提供線上交易平台的登入和執行服務，允許個人查看和/或使用網站所提供的內容，但不進行任何更改或擴展其服務和訪問權限，並受以下條款與條例約束：（i）條款與條例；（ii）風險提示；（iii）完全免責聲明。網站內部所提供的所有資訊，僅限於一般資訊用途。請注意，我們所有的線上交易平台內容並不構成，也不被視為進入金融市場交易的邀約或邀請 。金融市場交易會對您的投資帶來重大風險。
所有缐上交易平台所發佈的資料，僅適用於教育/資訊類用途，不包含也不應被視爲適用於金融、投資稅或交易相關諮詢和建議，或是交易價格紀錄，或是任何金融商品或非應邀途徑的金融相關優惠的交易邀約或邀請。
本網站的所有XM和第三方所提供的内容，包括意見、新聞、研究、分析、價格其他資訊和第三方網站鏈接，皆爲‘按原狀’，並作爲一般市場評論所提供，而非投資建議。請理解和接受，所有被歸類為投資研究範圍的相關内容，並非爲了促進投資研究獨立性，而根據法律要求所編寫，而是被視爲符合營銷傳播相關法律與法規所編寫的内容。請確保您已詳讀並完全理解我們的非獨立投資研究提示和風險提示資訊，相關詳情請點擊 這裡查看。
