How long does XM store my personal information for?

We store your personal data for as long as we maintain a business relationship with you, or for as long as we consider the data to be necessary for the purpose for which it was collected.

There are however cases where we may have to maintain records for a longer period, as we are subject to anti-money laundering laws, which require us to keep certain information for up to 5 years after our business relationship has ended, including:

A copy of the documents used, to comply with customer due diligence obligations
Any supporting evidence of our transactions and business relationship with you
Additionally, any recorded communications, whether they be by telephone, electronically, in person, or otherwise, are stored in accordance with local regulations.

For more details, refer to our Privacy Policy.