Teleperformance falls on AI competition concerns as Salesforce unveils AI agent
** Shares in French call centre operator Teleperformance TEPRF.PA drop around 10% after rival Salesforce CRM.N announced its first fully autonomous AI agent
** The Salesforce announcement could pose a threat to Teleperformance's conventional call centre services, as it could make conventional chatbots obsolete, a trader says
** An analyst who asked not to be named also says the share reaction is due to the Salesforce news
** Saleforce says the Einstein Service Agent is in pilot phase and will be made generally available later this year
** Telepeformance shares are sensitive to rivals' progress on AI adoption - in February, they fell about 14% in one day after Sweden's Klarna spoke of a boost to its results from its AI customer service assistant
** Teleperformance shares have lost about 23.6% YTD, but some analysts have said the market overstates the AI risk
** If losses persist, the shares will see their worst day since March 7, when it gave a cautious FY outlook
Reporting by Alban Kacher
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