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What can I do if my bank account is closed and can no longer accept funds?
If your bank account is closed and can no longer receive funds, please email us a document issued by your bank confirming this to ausupport@xm.com. Please ensure the document includes the bank account number and the date.
Once we receive your email, we will exclude this bank account from future withdrawals.
If you’ve already requested a withdrawal to the closed bank account, and the payment has been processed, please send us the aforementioned email and we will help you locate the payment.
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